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Questions & Answers

What do I do if my product is faulty when it arrives?

While we consider it of great importance your product arrives in first class condition, however if there is any reason that there is a fault we will arranged for it to be picked up free of charge if you inform us with 30 days. After this period of 30 days the customer is responsible to return the product to us.

How much do you charge for postage?

Postage is free for all products within the U.K. which we supply. Not only is it free we only use Royal Mail Parcelforce for all products.

What if I receive my product and I change my mind?

If you change your mind within 30 days we will refund your money, however you will have to pay for return postage.

How long does it take until I receive my product once I pay?

Since all products are posted by Royal mail Parcelforce, it will be despatched within one day so you should receive your product with 48 hours of despatch.

What forms of payment do you accept ?

We accept all major credit and debit cards and also accept bank transfers, although you will have to call us and arrange this with one of our staff.

Is my credit or debit card information safe?”

We use full 256 bit encryption with all transactions made on our site as you can see the secure lock on the address bar on our site. We also do not store or keep any credit cards on record as they are securely processed stripe.

How long is my product guaranteed for ?

We operate a one year return to base warranty on all our products, however if anything happens after 30 days the customer is responsible to the product to us.

Are all goods tracked and how will I receive my tracking number ?

Yes all our goods are tracked by Royal mail Parcelforce and you will receive your tracking number by email, and if you create a free account with during the checkout process you can also check the status of your order.

DIDN’T FIND THE ANSWER ?

If you do not find any answers to the questions that you require why not fill in our contact form and we contact you as soon as possible, alternatively if you are a local customer please call into our shop and our of our staff will be only to happy to answer your questions direct.

Contact Us

165 Upper Lisburn Road

Belfast

BT10 0LJ

(+44) 028 9061 7576

NI667164